Job Description

Job Description

Job Title: Call Center Representative

Location: Manhattan, NY 10004

Pay Range: $26/hr - $30/hr

Shift: 8:00 AM - 4:00 PM

Duration: 2+ Months

Duties

• Schedule, reschedule, and cancel clinic appointments according to established protocols.
• Make reminder calls to patients regarding upcoming appointments to ensure attendance and reduce no-shows.
• Respond to patient inquiries regarding appointments, clinic hours, and general scheduling concerns in a professional and courteous manner.
• Answer incoming calls promptly and route them appropriately using in-house phone systems and pagers.

Required Skills

• Extensive phone experience with a strong ability to manage multiple lines and callers.
• Computer literate with working knowledge of electronic scheduling and communication systems.
• Excellent verbal communication and active listening skills.
• Strong organizational skills with attention to detail and the ability to multitask effectively in a busy clinical environment.
• Proficient in using Microsoft Office applications including Word, Excel and Outlook.

Required Qualifications:

• High School diploma or equivalent (GED).
• 1 year call center, with Payroll and Timekeeping experience required.
• Bilingual - Spanish required.

Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, , legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

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