Desktop Support Analyst Job at Robert Half, New Haven, CT

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  • Robert Half
  • New Haven, CT

Job Description

Job Description

Job Description

We are looking for a skilled Desktop Support Analyst to join our team in New Haven, Connecticut. In this long-term contract position, you will play a pivotal role in maintaining and optimizing desktop systems, ensuring seamless hardware and software functionality. This role is an excellent opportunity for someone who thrives in a hands-on technical environment within the healthcare industry.

Responsibilities:
• Provide comprehensive support for over 500 endpoints, addressing a wide range of issues including software installations and hardware repairs.
• Perform imaging of organizational and Entra machines to ensure proper configuration and deployment.
• Deploy and provide ongoing support for workstations and mobile devices.
• Assist with both in-person and virtual meeting setups, ensuring smooth operations.
• Troubleshoot and resolve issues related to desktop hardware and software.
• Utilize Active Directory to manage user accounts and permissions effectively.
• Maintain and upgrade systems to ensure compatibility with the latest versions of Windows 10.
• Collaborate with team members to improve processes and enhance overall efficiency.

• Must have Windows 10 to 11 upgrade experience to be considered

Proficiency in PC desktop and workstation support.

• Strong knowledge of Active Directory for user and resource management.

• Hands-on experience with desktop hardware troubleshooting and repair.

• Expertise in Microsoft Windows 10 operating systems.

• Familiarity with desktop imaging processes and tools.

• Excellent problem-solving skills with the ability to work independently.

• Strong communication skills to assist users in resolving technical issues.

Job Tags

Long term contract,

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