Job Description

Benefits:

401(k) matching

Company parties

Competitive salary

Paid time off

RD Appliance Service, Corp. is a family owned and operated residential and commercial appliance repair business serving Long Island since 1963. We are are seeking a dispatcher. As a dispatcher you are responsible for coordinating service calls booked by our customer service team and creating efficient routes for technicians. Exemplifying our code of values, you show respect and courtesy to all customers and employees. The core values of our company are Honesty, Integrity, Professionalism, Technical Expertise and Mutual Respect.

We set the standards for professionalism and expertise in our industry and strive to provide the highest quality appliance service in our area. We service most brands of residential appliances but primarily focus on high end brands. We have contracts with exclusive residential manufacturers as well as well known commercial customers. The expectations are high for our employees but we go out of our way to provide a positive company culture and an environment that is friendly and upbeat.

If you are an experienced dispatcher and are looking to work for an organized, well structured and professional service company this is the place for you. This position is right for you if you have proven communication skills with supervisors, employees, and customers.

Responsibilities:

Review unassigned jobs and assign them to a technician based on skills and zones

Create efficient routes for technicians

Reschedule jobs when needed

Review scheduled jobs for efficiency

Resolve potential scheduling conflicts

Schedule and route return part install trips

Check on part ETAs to plan ahead for return trips

Monitor commercial dispatches and calls

Communicate with commercial techs to schedule these jobs

Act as backup customer service representative during downtime

Schedule vehicle maintenance to fit into technician routes

Various other related, less urgent tasks during downtime

​Required Qualifications:

Experience dispatching for home services companies

Geographical knowledge of Long Island and NYC

Professional phone etiquette

Ability to prioritize and multitask

Positive and professional demeanor

Attention to detail

Excellent written and verbal communication skills

Organizational Skills

Computer Skills

Desired Qualifications:

Experience with scheduling and routing service calls

Experience with Service Titan software

Appliance repair service knowledge

General home appliance knowledge

Benefits:

PTO

Paid holidays

401K

Hours:

Monday - Friday

8 am - 5 pm Eastern Standard Time

This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.

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