Ecommerce Manager Job at Crown Equipment Corporation, New Bremen, OH

TzBZTXYvMUQ0T1lpMHo5RVZySHd2amhSTlE9PQ==
  • Crown Equipment Corporation
  • New Bremen, OH

Job Description

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

Primary Responsibilities

  • Manage the day-to-day activities needed to support the eCommerce program, with a specific focus on revenue growth, repeat purchases, customer retention and new customer acquisition.
  • Support the implementation of new functionality for the eCommerce platform, including scope definition and execution, process and procedure development, change management plans, and customer testing and communication.
  • Perform the day-to-day monitoring of eCommerce activity.
  • Provide operational and eCommerce order support to the Retail network.
  • Update and maintain business process flows including step by step user guides and training documentation supporting all order processing.
  • Maintain a strong understanding of customer journey, profiles, competitive landscape and needs to identify business process improvements.
  • Provide recommendations to improve the online experience and ease of doing business on eCommerce sites.
  • Collaborate cross functionally to develop strategies to help optimize the online buying experience.
  • Leverage analytics, web tools and voice of customer research to support ongoing changes to improve the customer experience.
  • Develop and maintain key performance indicators (KPIs) to measure performance all initiatives and report results to stakeholders.
  • Recommend new ways to promote and grow online sales.

Qualifications

  • Bachelor degree in Business, eCommerce, Marketing or related field is required, along with at least 5 years of experience.
  • Experience in developing and leading eCommerce programs.
  • Understanding of how content, design, and user interface work together to create an optimal user experience.
  • Strong understanding of online marketing strategies.
  • Fluent in development optimization techniques to deliver the best user experiences in the most technically efficient manner.
  • Knowledge of eCommerce processes and best practices.
  • Ability to prioritize projects, work within short time frames, and meet deadlines.
  • Proactive, flexible self-starter with strong interpersonal and team building skills.

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EOE Veterans/Disabilities

Job Tags

Holiday work, Full time, Temporary work, Flexible hours,

Similar Jobs

Nation Safe Drivers

Actuary Job at Nation Safe Drivers

 ...fun corporate culture, a supportive leadership team and excellent benefits. Description: As a strategic leader within NSD, the Actuary/Head of Underwriting Risk Management will play a critical role in safeguarding the organizations financial resilience and... 

MasterCorp

General Cleaner - Dartmouth Health - DAY SHIFT, MON-FRI! Job at MasterCorp

 ...for consistently meeting quality and timeliness standards in the cleaning of commercial properties. A general cleaner must ensure he /...  ...Schedule: ~8 hour shift ~ Extended hours ~ Monday to Friday ~ Night shift ~ Overtime Application Question(s): Are you... 

Lutheran Services Florida

Preschool Teacher (39573) Job at Lutheran Services Florida

Lutheran Ser vices Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant . LSF is looking for a talented Teacher I who wants to make an impact in the lives of others. The schedule hours for this role are Monday...

Crestwood Behavioral Health

Mobile Response Team Peer Support Specialist | Behavioral HealthLompoc, California, United States Job at Crestwood Behavioral Health

 ...Mobile Response Team Peer Support Specialist | Behavioral Health Are you looking for a meaningful role in behavioral health and have the desire to work with an organization that puts people first? If you have a passion for helping others along their recovery journey... 

LUXSHARE

OPM Job at LUXSHARE

1.Experience in manufacturing, process engineering or product development2.Results oriented and attention to details. Strong communications skills. Ability to facilitate difficult issues and drive cross functional teams for closures3.3 years of overall industry experience...