Job Description

The Executive Director (ED) leads overall operations of the community to deliver safe, compliant, and exceptionalresident experiences while meeting census, quality, and financial goals. The ED champions the company mission and culture, ensures regulatory readiness, builds high performing teams, and serves as the face of the community with families, referral partners, and regulators. 

Essential Functions

1. Build and lead a high performing leadership team; set goals, coach, and hold accountability.
2. Ensure fair, consistent performance management (coaching, evaluations, corrective action) aligned with Company policy and all applicable laws and our EEO/anti-harassment policies.
3. Ensure daily operations meet or exceed state/local licensure standards, life-safety codes, and company policies.
4. Ensure resident admissions align with community license and service capability.
5. Maintain accurate records, policies, and procedures; communicate effectively with residents, families, staff, and regulators.
6. Partner with Health & Wellness leadership to ensure care plans are implemented, monitored, and documented.
7. Safeguard residents’ rights and dignity; address concerns promptly; ensure timely incident reporting and documentation.
8. Own community P&L results within approved budgets (labor, supplies, OT, agency use, capital).
9. Oversee billing and A/R accuracy and timeliness; implement spend controls; review monthly financial plans.
10. Provide required reports to the Regional Director/Corporate on census, quality, staffing, and financial performance.
11. Act as sales leader for the community; partner with Sales/Marketing to execute the sales plan.
12. Drive occupancy growth and payer mix goals; build/referral relationships 
13. Lead family and community engagement to strengthen reputation and retention.
14. Chair or actively lead the Safety Committee; ensure OSHA compliance, injury/illness prevention, hazard communication, exposure control, and workers’ comp claim management.
15. Ensure preventive maintenance schedules, emergency preparedness drills, and vendor/service performance.

Qualifications

1. Education: Bachelor’s degree (BA/BS) or equivalent experience required.
2. Experience: Minimum 3+ years in senior living, long-term care, or related healthcare operations leadership.
3. Skills: Proven leadership, team development, budgeting/financial acumen, regulatory/survey management
4. Preferred: Dementia-capable care experience; prior responsibility for sales/census; successful survey history.

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