Job Description

Job Description

Job Description

Essential Job Responsibilities

OPERATIONS:

· Assisting with management and support of daily club operations, including staff scheduling, inventory management, and maintaining cleanliness standards.

· Ensure a vibrant and welcoming atmosphere that aligns with the club's brand identity.

· Demonstrate strong organizational skills and the ability to multitask effectively in a dynamic nightlife environment.

· Conflict resolution skills to address and resolve issues promptly, ensuring guests leave with a positive impression.

STAFF MANAGEMENT:

· Assist with the hiring, training, and supervision of staff, including bartenders, servers, and additional floor and operations personnel.

· Demonstrate strong leadership through effective problem-solving, mentorship, and leading by example.

· Foster a positive work environment.

· Train new staff and provide ongoing training to current employees to ensure alignment with evolving policies and procedures.

MARKETING AND PROMOTIONS:

• Assist in promoting the nightclub through various marketing efforts and event planning.

CUSTOMER SERVICE:

· Cultivate strong relationships with club members by understanding and anticipating their needs and preferences.

· Ensure the highest quality of drink and bottle service, aligning with the club's brand standards.

· Promptly address and resolve customer requests complaints to maintain satisfaction and encourage repeat patronage.

· Maintain a consistent and immersive atmosphere through attentive service and meticulous venue presentation.

· Train and lead staff to deliver exceptional service that reflects the club’s identity and enhances the overall guest experience.

SAFETY AND COMPLIANCE:

• Ensure adherence to local and federal regulations, including alcohol service laws, safety codes, and fire safety.

Knowledge, Experience And Skills

• Previous management and client engagement experience in the Night Club and Private Club industry
• Experience in Private Membership Dining concepts a plus
• Dynamic personality, social, outgoing and self-motivated with superior interpersonal and interactive skills

• Excellent communication and follow-up skills with immaculate execution
• Exhibits excellent verbal and written communication skills
• Possess the ability to be flexible and adapt to change
• Able to work independently and make the right decisions for the business
• Must possess excellent presentation and communication skills including email. written, phone
  and verbal

• Highly organized and detailed
• Professional demeanor and appearance, promoting respectful and professional interactions with all guests and staff.

• Advanced PC knowledge and comprehension (Microsoft Office - Word & Excel)
• Ability to coordinate multiple tasks such as food, beverage and labor cost while maintaining required standards of operation in daily restaurant activities

• Proven experience demonstrating attention to detail, speed, and accuracy of tasks
• Ability to manage expectations, processes, and multiple projects simultaneously.
• Self-disciplined, shows initiative, possess leadership ability and is outgoing
• Must be able to handle the pressures of simultaneously coordinating a wide range of activities
  and recommend appropriate solutions to restaurant problems

• Demonstrate strong problem-solving skills through the ability to diagnose and develop solutions
• Ability to work flexible hours; Must be able to maintain a schedule availability flexible to the
  business demands.

• Must be passionate, entrepreneurial, and dedicated to success

WORK SCHEDULE

· Work schedule would typically be 4 pm-3 am, Tues-Saturday, with flexibility to come in early, work late and also work private events during non-standard business hours, including Sundays and Mondays

· Physical Requirements

· Ability to perform the essential job functions consistently, safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.

· Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.

· Ability to stand for prolonged periods or ability to sit at a desk for prolonged periods working on a computer.

· Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the property.

· Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.

· Climbing steps regularly.

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