Job Description
The Hotel Security Agent is responsible for providing protection for hotel guests, employees, and property. They are also responsible for providing guests with a sense of comfort and well-being by maintaining a level of visibility and providing excellent customer service.
Requirements
Duties/Responsibilities: - Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
- Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Answer phone and dispatch in a timely manner, in addition to demonstrating proper two-way radio etiquette at all times when communicating with other Associates; maintain radio contact with the Front Desk at all times.
- Maintain visual contact with the Front Desk and the front door of the hotel by remaining in the Lobby area when not on property walks.
- Maintain and review daily activity log.
- Maintain confidentiality with respect to guest and Associate incidents.
- Hold briefing with Guest Services staff both at the beginning and end of shift.
- Open secured areas for authorized personnel; checks ID of visitors/Associates, as necessary.
- Maintain an awareness of legal limitations of position (i.e., local ordinances, state ordinances, etc.).
- Assist guests to their rooms or help guests enter their rooms.
- Investigates room thefts, auto accidents/thefts, and assault complaints for guests (not for Associates); serves as the first responder, partnering with Department Head/Hotel leadership to write the incident report.
- Assist outside agencies as necessary.
- Provide escort.
- Assist HR/MOD with responding to Associate altercations.
- Assist with intoxicated guests.
- Be knowledgeable about hotel and guestroom locking systems.
- Respond to security alarms and monitor TV cameras (CCTV) (if applicable).
- Challenge suspicious persons.
- Conduct rounds, checking for safety hazards, checking lights and door locks, and picking up items left on the property.
- Assist during medical emergencies, administering First Aid/C.P.R./Heimlich maneuver, as necessary.
- In partnership with Department Head/Hotel leadership, completes Incident/Accident Reports in a clear and concise manner.
Required Skills/Abilities: - Strong communication, both written and verbal.
- Class B security License (Reimbursable).
- Ability to work in a team environment.
- Ability to remain calm under pressure.
- Bilingual communication in Spanish is a plus.
Education and Experience: - High School diploma or equivalent and/or experience in a hotel or a related field preferred
- Certificate of Completion in Safety and Security Training (must comply with State requirements)
- CPR, First Aid, and Heimlich Maneuver Certified
Avion Hospitality
Job Tags
Local area, Shift work,