Live Chat Operator Job at Konviere Corporation, Parmele, NC

UEVVUHV2eEM1T2tsMHpoRFZMM3l1anRjTWc9PQ==
  • Konviere Corporation
  • Parmele, NC

Job Description

A Chat Operator will play a crucial role in providing exceptional customer support and assistance through chat-based interactions. Your excellent communication skills, problem-solving abilities, and commitment to delivering outstanding service will be key in ensuring a positive experience for our customers.

Live Chat Operator Duties and Responsibilities

Engage with customers via chat to provide information, answer inquiries, and resolve issues promptly and professionally.
Develop a deep understanding of the company's products or services to provide accurate and comprehensive assistance to customers.
Efficiently manage multiple chat conversations simultaneously, ensuring that each customer receives timely responses.
Utilize chat support software and related tools to facilitate effective customer interactions and maintain detailed records of customer interactions.
Educate customers about product features, benefits, and any available promotions or upgrades.
Identify opportunities to promote additional products or services that align with the customer's needs and preferences.
Provide feedback on common customer issues or suggestions for process improvement and report technical issues as needed.

Live Chat Operator Requirements and Qualifications

High school diploma or equivalent; additional education or training in customer service is a plus.
Exceptional written communication skills with a strong command of grammar and spelling.
Proficiency in typing with a high degree of accuracy.
Strong problem-solving skills and the ability to think quickly and rationally.
Ability to work independently and as part of a team in a fast-paced environment.
Familiarity with chat support software and basic computer skills.
Willingness to work flexible hours, including evenings, weekends, and holidays, as needed.
Sales or up-selling experience is a plus but not required.
Employment Type: Full-Time
Salary: $ 22.00 Per Hour

Job Tags

Hourly pay, Holiday work, Full time, Flexible hours, Afternoon shift,

Similar Jobs

Baby2Baby

Disaster Relief Coordinator Job at Baby2Baby

 ...children across all 50 states. The organization has distributed over half a billion items in the past 14 years to children in homeless shelters, domestic violence programs, foster care, hospitals and school districts as well as children who have lost everything in the wake... 

Enterprise Medical Recruiting

Plastic Surgeon in Central Jersey - Full Body Cosmetics & Partnership Job at Enterprise Medical Recruiting

 ...A well-respected Cosmetic Surgery practice in Central Jersey is adding a Plastic Surgeon due to the high demand for full-body cosmetics. This lucrative opportunity is joining an established team of physicians and nurseinjectors offering a robust in-house referral... 

Jovie Cooee Group LTD

Hiring: Daytime Babysitters & Nannies Job at Jovie Cooee Group LTD

 ...Compensation ~ Hourly wage: $18-20 per hour Have you worked as a babysitter, daycare worker, nanny, or church nursery volunteer? Are you a retired teacher or teaching professional who is seeking a small environment rather than a classroom? Are you known as the... 

Medical Services of America

Resident Assistant Caregiver Job at Medical Services of America

 ...America, Inc., currently seeks an experienced Full Time Resident Assistant/Caregiver for our residents in Greenville and Spartanburg, SC....  ...Experience working with elderly individuals in an Assisted Living setting required. Prior experience performing care giving... 

Zany's

Line Cook Job at Zany's

 ...Palouse and have won many regional and national awards for our businesses, including induction into the Idaho Hall of Fame in 2016.HDR values our employees and offers a variety of opportunities, benefits, and services to help develop leadership qualities in each...