Job Description

Maintenance Tech Supervisor | Renaissance Baltimore Harborplace Hotel

We are seeking a skilled and experienced Maintenance Supervisor to oversee the maintenance and repair of our equipment, facilities, and systems. The successful candidate will lead a team of technicians, manage preventive and corrective maintenance schedules, ensure compliance with safety regulations, and support operational efficiency. This role is essential for minimizing downtime, maximizing equipment performance, and maintaining a safe, functional work environment.

As a Maintenance Technician Supervisor, we hope you can keep a lot of balls in the air because you're going to be juggling a million tasks both inside and outside of the hotel. You'll make sure broken things get fixed, and proactively seek solutions to problems, making sure to pay attention to detail. Think you have what it takes?

Here's a snapshot of a typical day:

• Supervise and coordinate the activities of maintenance personnel including scheduling, training, and performance evaluation.
• Oversee the inspection, troubleshooting, repair, and maintenance of electrical, mechanical, HVAC, plumbing, and structural systems.
• Develop and implement preventive maintenance programs using CMMS or other tracking tools.
• Prioritize maintenance requests and manage work orders to ensure timely completion.
• Ensure compliance with OSHA and company safety regulations; conduct regular safety audits and toolbox talks.
• Maintain inventory of tools, parts, and supplies, coordinate with vendors and procurement.
• Support capital projects and equipment installations as needed.
• Respond to emergency maintenance issues outside of regular hours when necessary.
• Maintain accurate maintenance records and generate reports on activities, costs, and downtime.

Qualifications:

Education & Experience:

• High school diploma or GED required, technical certification or associate's degree in a related field preferred.
• 5+ years of hands-on maintenance experience, with 2+ years in a supervisory or leadership role.

Skills & Competencies:

• Strong knowledge of mechanical, electrical, and HVAC systems.
• Proficient in using CMMS software and Microsoft Office Suite.
• Ability to read technical manuals, blueprints, and schematics.
• Excellent leadership, organizational, and communication skills.
• Strong problem-solving skills and attention to detail.

Certifications (Preferred):

• EPA Certification
• HVAC, Electrical, or other technical certifications

Abilities Required:

• Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co-workers with their job duties and be a team player. Must be able to recognize potential safety hazards and security problems in the hotel and act upon each accordingly. Must be willing and able to be responsive to complaints about maintenance.

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PMHS staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every PMHS associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to PMHS. Every PMHS associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary.

This is not a job where you sit behind a desk. Be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. Must be able to sit or stand for 8 hours at a time and position oneself to repair things in hard to reach areas and occasionally ascend/descend a ladder to service the lights/roof and make other necessary repairs. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

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