Job Description

POSITION SUMMARY

The HVAC Operations Manager is responsible for overseeing the day-to-day business operations of Rob’s Air Conditioning across all departments, including service, installation, sales, customer service, and warehouse. This role focuses on optimizing systems, increasing efficiency, driving performance, and ensuring each department delivers a consistent and exceptional customer experience. The Operations Manager plays a pivotal leadership role, ensuring accountability, process adherence, KPI management, and cross-functional coordination. This is a high-impact position designed to support sustainable growth and operational excellence. ABOUT THE COMPANY At Rob’s Air Conditioning, we provide expert electrical, HVAC, and plumbing solutions that bring comfort, safety, and peace of mind to homeowners. Our name stands for Great Care and Leadership, and we believe true leadership starts with a servant’s heart. We train our team not just to fix problems, but to listen, educate, and empower homeowners with honest, high-quality service. Beyond the homes we service, we’re committed to giving back and strengthening our communities—one home at a time

OBJECTIVES

● Lead, manage, and hold department heads accountable for daily operational performance.

● Ensure seamless workflow between departments including service, install, sales, dispatch, warehouse, and customer service.

● Monitor and manage operational KPIs such as job completion rate, revenue per department, cycle times, callback rates, and labor efficiency.

● Implement and maintain process improvement strategies using platforms like ServiceTitan or equivalent software. ● Drive consistent execution of systems, SOPs, and reporting across all departments.

● Manage and resolve interdepartmental issues to improve team collaboration and customer satisfaction.

● Support recruitment, onboarding, and development of key operational staff.

● Conduct weekly reporting and work directly with ownership to set goals and execute on strategic objectives.

COMPETENCIES

● Proven ability to lead teams and manage operations in a fast-paced, customer-focused environment.

● Strong analytical, organizational, and problem-solving skills.

● High-level communication and leadership presence, with the ability to influence and inspire across departments.

● Proficiency with field service software, CRM systems, and operational reporting (ServiceTitan preferred).

● Deep understanding of workflow optimization, project management, and KPI-driven decision making.

● Ability to implement systems that align people, process, and performance.

EDUCATION AND EXPERIENCE

● Bachelor’s degree in Business, Operations Management, or related field preferred.

● 5–7 years of progressive leadership experience, ideally in the HVAC, home services, or construction industry.

● 3+ years in an operations or general management role with team oversight.

● Experience with P&L responsibility, process documentation, and KPI tracking required.

● ServiceTitan or similar field service management software experience is highly preferred.

● Valid driver’s license with clean driving record. PHYSICAL REQUIREMENTS

● Must be able to sit at a desk and work on a computer for extended periods.

● Must be able to move around the office and occasionally visit field job sites or warehouses.

● Occasional lifting up to 30 lbs may be required.

● Able to drive to multiple locations for leadership and field audits.

SALARY RANGE $85,000 - $110,000 per year, based on experience and qualifications, plus performance-based bonuses.

COMMITMENT TO DIVERSITY Rob’s Air Conditioning is committed to fostering an inclusive and diverse workplace. We welcome applicants from all backgrounds and are an equal opportunity employer. If this position aligns with your career aspirations, please send your resume to SGOODWIN@ROBSAIR.COM

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