Sr ServiceNow Engineer Job at recruitAbility, Houston, TX

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  • recruitAbility
  • Houston, TX

Job Description

Are you a proactive, self-driven ServiceNow expert who thrives in dynamic environments and isn’t waiting for instructions to make an impact? We're looking for a ServiceNow Engineer IV who can independently troubleshoot complex scenarios, collaborate seamlessly with a team, and communicate confidently with both technical and business stakeholders.

If you come from a consulting background or have supported diverse environments, you'll feel right at home here

In This Role, You Will:

  • Champion User Experience: Design and deliver intuitive, user-centric workflows on the ServiceNow platform, enhancing usability across the enterprise.
  • Engineer Process Improvements: Use your process engineering expertise to streamline, optimize, and automate workflows that drive operational efficiency.
  • Develop Low-Code Solutions: Partner with business and technical teams to identify and implement low-code applications that solve real-world challenges.
  • Drive Adoption Through Feedback: Establish feedback loops with end-users to refine solutions and encourage broad adoption of ServiceNow tools.
  • Enable Success Through Training: Empower users by providing ongoing training, knowledge sharing, and support to foster a culture of continuous improvement.
  • Lead with Best Practices: Stay ahead of ServiceNow releases and solutions, apply ITIL/ITSM standards, and champion a “QA and Security First” approach.
  • Troubleshoot and Problem Solve: Tackle production issues proactively, working both independently and collaboratively to deliver timely solutions.

What You Bring:

  • Bachelor’s degree (or an equivalent combination of education and experience).
  • 8+ years of delivering IT solutions aligned to business needs.
  • 5+ years of ServiceNow development experience.
  • 3+ years specializing in ServiceNow UX design, building user-friendly interfaces and workflows.
  • Expertise in ITIL/ITSM, IAM standards, and full ITSM Pro capabilities, with a focus on improving employee experience.
  • Strong experience with white-glove and low-code process engineering.
  • Hands-on experience with ServiceNow automations and integrations (including Integration Hub and Automated Test Framework).
  • Solid understanding of Agile methodologies.
  • ServiceNow Certified System Administrator (Required).
  • Additional certifications (IT Service Management, Certified Application Developer) are highly preferred.

Ideal Candidate Profile:

  • Proactive and takes initiative without waiting for direction.
  • Comfortable working independently and owning complex issues from start to finish.
  • Skilled in communicating clearly and effectively with technical teams, business leaders, and non-technical users.
  • Brings a consulting mindset — adaptable, fast learner, and able to troubleshoot across diverse technical environments.
  • Thrives in collaborative team environments and contributes to shared goals.

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