Job Description

📈 Ecommerce Performance Marketer

Technical Account Manager

About Blend AI

Blend AI is a venture-backed SaaS startup born in Sydney with teams across Europe and the US. Our proprietary AI connects directly to Shopify and all major ad channels: Google, Meta, TikTok, Microsoft, YouTube - to automate and optimise campaign performance for fast-scaling ecommerce brands. We’re an agile crew shipping big-impact features at pace, and we care about outcomes over hierarchy .

Why This Role Exists

Our best customers don’t just run ads - they treat growth as a full-funnel-to-backend system. To serve them, we need someone who:

1. Onboards and Activates new stores on Blend AI quickly, so they see value in days, not weeks.
2. Owns Tier-1 brand relationships, running deep performance reviews that cover ad channels and factors beyond online ads that affect ecommerce site performance.
3. Troubleshoots oddities in product feeds, Shopify data, or Blend’s own data layer without waiting on an engineer.

If that sounds like your happy place, keep reading. 👇

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1. Account Activations

• Lead onboarding calls, configure Blend + client third party ad accounts
• Ensure tracking, pixel events, product catalogues, and audiences sync correctly
• Plan and execute launch strategies

2. Tier-1 Account Check-ins

• Run monthly “Account Health” reviews for high-value clients
• Evaluate ad KPIs alongside store metrics like AOV, CR, and LTV
• Diagnose funnel friction, from page speed to checkout drops, email gaps - you can think about things outside of ads - and provide actionable fixes
• Surface platform issues (e.g., API errors, mis-tagged UTM) and coordinate solutions

3. Technical Troubleshooting

• Comfortable working with backend databases
• Query Blend data to trace spend/attribution mismatches
• Edit Google Tag Manager triggers or craft a quick SQL view for a customer question
• Work with product/engineering teams to reproduce and squash bugs
• Triage incoming support tickets

4. Customer Advocacy

• Turn insights into feature requests; close the loop with customers when shipped
• Share best-in-class examples in Blend’s community and help docs
• Jump on urgent Slack/ticket escalations and triage to the right squad

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What Makes You a Great Fit 🌟

• 3+ years in performance marketing for ecommerce (agency or brand).
• Proven hands-on experience with Meta, Google, and TikTok Ads , plus Shopify admin.
• Comfortable working with Pixels and familiarity with server side tracking.
• Fluent in growth math CAC, MER, contribution margin and A/B or CRO principles.
• Startup-grade bias toward action: you’ll happily “grab the wrench” before writing a ticket.
• Empathetic communicator who can translate data into plain-English next steps for founders.

Bonus points for: SEO, Email marketing, Klaviyo or building internal automations

Why Blend 🚀

• Impact on Day 1 - Own revenue-critical accounts, not slide decks.
• Tech & Autonomy - Direct access to our engineers, DB, and roadmap.
• Global DNA - Work async with teammates in Australia, USA, and Europe.
• Growth Path - Shape our playbooks; scale into Lead / Director as the team grows.
• Competitive salary + health coverage, travel to HQ, and a “choose your tools” budget.

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